Overhead Door Company of Rutland Vermont has recently completed the implementation of a new customer care platform. Like many service companies Overhead Door of Rutland had been using a military-like paper system to control customer interactions and notifications. As technology evolves and a larger segment of the population embraces these technological changes many companies are … Continued
Heard an ad on the radio this morning on my commute. It was about the skin on your body and how it is your largest organ and needs to be taken care of. Like many people have told me I have selective hearing so I remember hearing that but if you called and asked me … Continued
Much like a gazillion other people I watch some football on Sundays when the NFL season is underway. I’m a fan for sure but not a super fan like some of my friends and neighbors. I get it, they absolutely love their team. I happen to be a Buffalo Bills fan just so you know … Continued
There are a few times each year, 3 actually, that we recommend homeowners (that would be you) to perform some general maintenance on their garage door(s). Right about now is one of them. Just like replacing your smoke alarm batteries during daylight savings time the start of the new school year is a good way … Continued
For the most part, I think we can all agree that some everyday courtesies have gone by the wayside. I recall years ago travelling a good distance on a family vacation in the car. My brother and sister creating all kinds of general shenanigans in the back seat with me is a vivid memory but … Continued
Short of a natural disaster or someone actually driving into your garage door when it is closed the arch enemy of your door is sports. Let me explain. It’s just natural for your driveway to be a basketball court, hockey rink, tennis court, or kickball field. We’ve even seen garage doors that have been baseball … Continued
Who doesn’t love a good train? For those of us who don’t live in a area where trains frequently run it’s simply a delight to have to stop at a railroad crossing and wait for a train. It’s quite a spectacle seeing something that big and that heavy to be moving along at such a … Continued
A little bit about my reading habits before I continue. I am a news sponge but not as you would think. I read news on the internet. I have multiple news feeds that, over time, have recognized my likes and dislikes and now can deliver me just the news I am interested in. It’s a … Continued
Like many service companies we have a pretty elegant system in place to insure that jobs and customers get the attention they deserve when they need it. We still use magnets, tags, post-its, while you were outs, with a pen and paper. It’s incredibly efficient, easy to learn, and has been built over the past … Continued
We have all had this happen where you go and push your remote and nothing happens. There are a few easy things you can do prior to calling a service Tech to come out and fix it. The first thing thing you will want to check is the battery and terminals. If it has been … Continued
