It’s an unexpected frustration, the garage door won’t open and you are already running late. With temperatures below zero, we expect these frantic calls from customers. First thing we will have a customer do is to check the springs and cables. What you are looking for is anything out of the ordinary, gaps in the … Continued
I’ve written at length about how long we’ve been in business, what makes us so successful, and why we continue to impress our previous customers and gain so many new ones. The proof is almost always in the details with any mature company. There is a level of detail that we continue to build upon … Continued
To: My Owners You know what? I’m not whining or anything but I’m out here in the cold today. Yesterday and last night I’ve been locked in a battle with two of Mother Nature’s friends. It was a double whammy tag team combo of Wind and Snow. When I have to take them on one … Continued
The Arctic Vortex, I understand basically what it is but when did that phrase get coined. When I was little there were days that were cold, really cold, but I don’t recall cold weather being an instance of something. All I knew was Mom saying; “You’d better bundle up if you’re going out to play, … Continued
With Cyber-Monday upon us we felt a little left out. We don’t operate an online store – not yet, that is, and wanted to let you know we can still join in the party. A quick phone call or short drive to our showroom and you could snag one of the most unique gift giving … Continued
Overhead Door Company of Rutland Vermont has recently completed the implementation of a new customer care platform. Like many service companies Overhead Door of Rutland had been using a military-like paper system to control customer interactions and notifications. As technology evolves and a larger segment of the population embraces these technological changes many companies are … Continued
For the most part, I think we can all agree that some everyday courtesies have gone by the wayside. I recall years ago travelling a good distance on a family vacation in the car. My brother and sister creating all kinds of general shenanigans in the back seat with me is a vivid memory but … Continued
Short of a natural disaster or someone actually driving into your garage door when it is closed the arch enemy of your door is sports. Let me explain. It’s just natural for your driveway to be a basketball court, hockey rink, tennis court, or kickball field. We’ve even seen garage doors that have been baseball … Continued
Like many service companies we have a pretty elegant system in place to insure that jobs and customers get the attention they deserve when they need it. We still use magnets, tags, post-its, while you were outs, with a pen and paper. It’s incredibly efficient, easy to learn, and has been built over the past … Continued
A few weeks ago I was asked if I’d like to spend a day on the road with our General Manager – John Gilbert. I respectfully declined because I had only been with Overhead Door of Rutland for a short while. John, is his own easy going way, asked me a few more times and … Continued
